---
title: Refunds and Unexpected Charges
description: Our refund policy, and what to do if you see a charge you don't recognise.
---

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1. [Bebop Knowledge Base](https://help.bebop.ai/knowledge-base?hsLang=en)
2. [Accounts and Billing](https://help.bebop.ai/knowledge-base/accounts-and-billing?hsLang=en)

# Refunds and Unexpected Charges

## Our refund policy, and what to do if you see a charge you don't recognise.

#### **Our refund policy**

Bebop subscriptions are billed month to month, so we don't usually offer refunds. You can cancel anytime from **Settings \> Billing**, and you won't be charged again after you cancel.

If you have a question about a charge, contact our support team directly and we'll look into it with you.

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#### **How will the charge appear on my statement?**

Charges show as **"Bebop"** on your bank or card statement.

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#### **I've been charged but I thought I cancelled**

Check your plan by going to **Settings \> Billing**. If your plan still shows as active, the cancellation may not have completed. Contact us and we'll check your account.

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#### **I think I have two accounts**

If you've signed up more than once, for example with two different emails, you may have more than one subscription. Contact our support team with the email addresses you've used and we'll help you sort it out.

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#### **Need help?**

Email **[support@bebop.ai](mailto:support@bebop.ai)** or use **Helpdesk** in the bottom-left menu. Please include the email on your account and the date of the charge.

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