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I've Paid but I'm Out of Credits or Still See the Trial Prompt

What to do if your account doesn't reflect your new plan.

If you've just upgraded or paid but Bebop still shows the trial prompt, or your credits haven't updated, try these steps.

1. Refresh the page

Your account may just need a moment to update. Refresh the page, or close the tab and open Bebop again.

2. Log out and log back in

Click Sign out in the bottom-left menu, then log back in at bebop.ai.

3. Check your plan and credits

Click Settings in the bottom-left corner, then:

  • Go to Billing to see your current plan
  • Go to Credits to see your remaining credit balance for this billing period

4. Clear your browser cache

If it still looks wrong, clear the cache for bebop.ai using our guide: How to Clear Website-Specific Cache for Bebop.

Good to know

Credits reset at the start of each billing month and don't roll over. If you run out mid-month, Bebop switches to a lighter AI model so you can keep working until your credits reset.

Still showing the wrong plan or credits?

Contact our support team at support@bebop.ai or through Helpdesk in the bottom-left menu. Let us know the email on your account and roughly when you paid, and we'll sort it out.