---
title: Failed Payments and Restoring Access
description: What happens if your payment doesn't go through, and how to get back in.
---

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# Failed Payments and Restoring Access

## What happens if your payment doesn't go through, and how to get back in.

#### **What happens when a payment fails?**

If your payment doesn't go through, we'll automatically retry it. If the retry also fails, your subscription is cancelled and you'll lose access to Bebop's premium features.

---

#### **How do I get access back?**

Contact our support team so we can help you update your payment method and restore your account:

- **Email:** [support@bebop.ai](mailto:support@bebop.ai)
- **Chat:** click **Helpdesk** in the bottom-left menu, or the chat bubble in the bottom-right corner of [bebop.ai](https://bebop.ai/)

Please include the email address on your Bebop account.

---

#### **Common reasons payments fail**

- Expired card
- Insufficient funds
- Your bank blocked the charge (it will show as "Bebop" on your statement)

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